Privacy Policy

This is a provisional translation. In the event of any inconsistency or difference between the two versions of these terms, the Japanese version shall prevail in all respects.

We, LoiLo Inc. (hereinafter referred to as "the Company"), are committed to protecting the privacy of teachers, parents, and children who use any services associated with LoiLoNote School (hereinafter referred to as "the Service".) are as follows.

Please note, customers in the United States are subject to the LoiLoNote School Privacy Policy for U.S. Users (https://n.loilo.tv/en/privacy).

In the event that there are discrepancies or inconsistencies between the Japanese version of this policy and its translation, the Japanese version will take precedence.

1. Information Collected and Its Use

The Company collects and uses the User's personal information (which refers to "Personal Information" as defined in Article 2, paragraph 1, of the Act on the Protection of Personal Information) in an appropriate manner in accordance with the provisions of this Policy. (This is a Japanese law. The unofficial full English translation of the Act on the Protection of Personal Information can be viewed online at https://www.japaneselawtranslation.go.jp/)

2. Collection of Personal Information

The Company collects the User's personal information in the following cases:

When the User registers for the Service;
When the User posts Content (any form of information including, but not limited to: text, audio, music, image, video, software, program, and code);
When the User uses the Service;
When the User agrees to integrate the Service with third-party services, such as Google (http://www.google.com/);
When the Company receives inquiries or requests from the User that relate to the Service; and
When the collection of personal information is otherwise necessary for other activities directly related to the Service.

Additionally, please note that phone interactions with customers may be recorded to ensure an accurate understanding of inquiries and to enhance the quality of future support.

※ For information about the external transmission of user information, please see here.

3. Use of Personal Information

The Company uses Personal Information only to the extent necessary for the following purposes unless otherwise expressly permitted by the User's consent or under applicable law.

The Company may be entrusted by its business partners, such as educational institutions (hereinafter referred to as the "Entrusting Party"), with the handling of personal data. In such cases, the Company will process the entrusted personal data solely within the scope necessary to achieve the purposes of use specified by the Entrusting Party.

To provide the Service;
To ensure the safety and smooth operation of the Service;
To address actions that violate the terms, conditions, and policies of the Service, as well as to investigate, detect, and prevent the fraudulent use of the Service;
To contract, bill for service usage fees, process refunds and payments, and carry out related administrative procedures;
To conduct lotteries for promotional purposes, as well as to distribute prizes or other promotional items;
To perform system maintenance and address technical issues;
To respond to inquiries and requests related to the Service;
To send important notices, such as changes to these Terms, other terms and conditions, or policies;
To provide personal information to third parties in accordance with the provisions of Article 6 hereof entitled "Disclosure of Personal Information to Third Parties"; and
To fulfill any other purposes incidental to those listed above.

4. Registration and Information to Be Registered

4.1. In order to ensure the smooth use of the Service, the User may be required to register his/her full name, email address, etc. For clarity, the User's information displayed within the Service may also be accessible by other users within the same school, but will not be made publicly available outside of the school environment. Registration of such information is optional for the User; however, in the absence of such registration, the Service or some parts of the Service may not be available.

4.2. Provision or registration of personal information and other related information is optional for the User; however, in the absence of such provision or registration, the Service or some parts of the Service may not be available. Upon closure of the User’s account for the Service, the Company will dispose of the information previously provided or registered by the User in accordance with the Company's regulations.

4.3. In order to investigate and respond to inquiries from the User or to verify the User's identity, the Company may collect information such as the User's affiliation name, full name, telephone number(s), email address(es), terminal device model(s), operating system version(s) and other information provided by the User through input forms designated by the Company.

4.4. For the purposes of contracting, billing, refunds, payments, and other related administrative procedures associated with the use of the Service, the Company may collect information such as the User's affiliation name, full name, telephone number(s), email address(es), and other information provided by the User through input forms designated by the Company.

4.5. The Company may request the User's credit card information when the User purchases a product, subscribes to a paid service, or is otherwise required to make any payment to the Company. All payments will be processed through a third-party payment processing service, and the Company does not store any credit card information.

4.6. To enhance the Service, the Company may use cookies for the purposes of saving certain entries made by the User to improve convenience of the Service, to maintain and protect the User's sessions for security purposes, and to analyze the number of the User's visits to the Service, the manner in which the User uses the Service, or the size of the User. The User may choose not to allow cookies to be used; however, if the User does not permit cookies to be stored, some parts of the Service, such as features requiring login functionality, may not be available.

4.7. When the User accesses the Service, certain information such as the User's IP address, browser type, and browser language is automatically collected and stored. Such information is used to analyze user environments for the purpose of improving the Service or to prevent unlawful activities that may interfere with the proper operation of the Service.

4.8. Some parts of the Service may utilize location information transmitted through mobile devices. If the User uses such parts of the Service, the Company uses the location information solely to the extent necessary for the provision of the relevant Service. If a mobile device is not configured to send location information, no such data will be transmitted.

4.9. The Company may collect information about the equipment used by the User (including the operating system version, terminal device identification, and computer name). Such information will be used to improve the Service, verify the identity of the User, and prevent unlawful activities that may interfere with the proper operation of the Service.

5. Changes to Registration Information

To facilitate the smooth and uninterrupted use of the Service, the User should notify the Company of any changes to his/her email address or other registered information in the manner specified by the Company.

6. Disclosure of Personal Information to Third Parties

6.1. The Company will not disclose any personal information of the User to third parties except in cases where:

The User gives explicit consent to the disclosure;
The disclosure is required or authorized by law;
The User violates these Terms or any Individual Terms of Use applicable to the Service and the Company determines, based on sufficient evidence that in order to protect its interests, property and services, disclosure of the User's personal information is necessary.
Disclosure is necessary to prevent loss of life, personal injury, or property damage, and it is difficult to obtain the User's consent to the disclosure;
Disclosure is particularly necessary to improve public health or the promote children's healthy development, and it is difficult to obtain the User's consent to the disclosure;
Disclosure is required to cooperate with a state organ, local government, or their representatives in performing duties prescribed by law or regulation, and obtaining the User's consent risks interfering with such duties;
A transfer of the Company's business, including personal information, occurs as a result of a merger, consolidation, demerger, or other similar transaction;
All or part of the Company's operations are delegated to third paries;
Personal information is disclosed to a party who is under a confidentiality obligation to the Company; or
Disclosure is necessary for the Company to exercise its legal rights.

6.2. In cases other than those specified in paragraph 6.1, the Company may provide third parties including financial institutions, credit card companies, or collection or processing agencies (e.g. Paypal) with certain information necessary for payment processing, such as the User's name, credit card number, and its expiration date. However, the User may request the Company, in a manner specified by the Company, to refrain from providing such information to third parties.

7. Joint Use of Personal Information

The Company uses personal information jointly as outlined below.

7.1. Items of Personal Information for Joint Use
Information described in “Registration and Information to Be Registered”.

7.2. Purpose of Use for the Jointly Used Personal Information
For the purposes described in "Use of Personal Information".

7.3. Scope of Joint Users
The Company’s subsidiaries.

7.4 Administrator Responsible for the Management of Joint Use
5th Floor, Shoko Chukin Yokohama Building, 4-40 Kitanakadori, Naka-ku, Yokohama, Kanagawa Prefecture
LoiLo Inc.
Representative Director: Koji Sugiyama

8. Secure Management of Personal Information

To ensure safe management of personal information (including both personal information the Company has already obtained or may be obtained in the future), the Company implements and trains its employees to take measures to prevent the leakage, loss, or damage of personal information.

Specifically, the Company has implemented the following measures:

(1) Establishment of Basic Policies
To ensure the proper handling of personal information, the Company has established a basic policy on personal information protection, which includes compliance with relevant laws and guidelines; and the establishment of a "Contact Point for Questions and Complaints."

(2) Development of Rules Regarding Personal Information Handling
The Company has established internal rules that specify the handling methods for personal information at each stage, including acquisition, utilization, retention, provision, deletion, and disposal, as well as the roles and responsibilities of personnel involved.

(3) Organizational Security Measures
The Company has appointed a manager responsible for the management of personal information handling and clarified the scope of personal data processed. The Company has also established a reporting and communication system to notify the responsible party in case of breaches of internal rules, incidents of personal information leakage, loss, or any related breaches, including any early indicators of such issues. The Company conducts regular audits of personal information handling.

(4) Human Resource Security Measures
The Company provides regular training to all employees on matters related to the handling of personal information and information security, as well as ensuring their understanding. The Company has contracts in place with employees to maintain the confidentiality of personal information.

(5) Physical Security Measures
The Company implements access control for employees in areas where personal information is handled. The Company also takes measures to prevent theft or loss of equipment, electronic media, documents, etc., related to personal information and implements measures to minimize the impact in case of theft or loss, such as encryption.

(6) Technical Security Measures
The Company limits the employees who handle personal information and the scope of personal information they handle.

(7) External Environment
When handling personal data in foreign countries, the Company ensures awareness of local protection systems related to personal information and takes necessary and appropriate measures for security management.

9. Linkage with External Services

With the User's consent, the User's account for the Service may be linked with other accounts that are used for external services provided by third parties. Please note that the information provided by the User to such external service providers is ouside the control of the Company and is subject to the terms of use and privacy policy of the respective companies and the external service providers.

10. Use of Statistical Information

In order to provide the User with useful information or to identify the Company's services or websites the User is most interested in, the Company may collect from its users statistical information from which individuals cannot be identified (e.g., Service usage rates). Statistical information is not considered to be personal information for the purposes of this Privacy Policy.

11. User's Rights

11.1. The User has the right to request the Company to disclose his/her personal information not accessible through the Service's website, in a manner specified by the Company, except in cases where:

Disclosure is likely to cause harm to the life, body, property, or other rights or interests of the User;
Disclosure is likely to significantly interfere with the proper operation of the Company's business;
Disclosure is not consistent with applicable law; or
The Company is unable to confirm whether the request for the disclosure has been made by the User.

11.2. If the User determines that the disclosed personal information is inaccurate, the User may request the Company, in a manner specified by the Company, to correct, add to, or delete the personal information. Upon receipt of the request, the Company will make a prompt investigation to the extent necessary for the intended use of the personal information and will make the requested corrections, additions or deletions based on the investigation’s findings.

11.3. If the User requests disclosure of his/her personal information that cannot be accessed through the Service's website, the User may be required to pay a disclosure fee (1,500 yen for each request) in a manner specified by the Company.

11.4 The User should keep his/her password and other account information confidential. The User should contact the Company immediately in the event of unauthorized access to his/her account.

12. User's Information After Withdrawal

If the User has closed his/her account, the User's information will be disposed of appropriately in accordance with applicable laws and regulations, and the Company's internal rules.

13. Continuous Improvement

The Company shall appropriately review and make continuous improvements to operations regarding the management of personal information, and reserves the right to modify this Privacy Policy as necessary. In the event of modifications to this Privacy Policy, the User shall be notified of the effective date and specifics, etc. of such modifications via email to the user, posting on the Company’s website, or by other means. The modified Privacy Policy shall be applied if the User uses the Company’s products or accesses the Company’s website after notification of such modifications has been made.

14. Means of Communication and Contact for Inquiries

14.1. Communications from the Company to the User relating to the Service will be posted in a relevant location on the website operated by the Company or will otherwise be made in a manner that the Company deems appropriate.

14.2. All communications from the User to the Company relating to the Service, including offers to disclose personal information, opinions, questions, complaints, or inquiries about the handling of personal information shall be made by sending the inquiry form available in a relevant location on the website of the Company or shall otherwise be made in a manner specified by the Company. When the User sends an inquiry or other communication to the Company, the User may be required to enter his/her name, email address, and password to confirm his/her identity.

LoiLo Inc. Inquiry Desk
Email: loilo@loilo.tv
Phone: 045-228-9446
Address: 5th Floor, Shoko Chukin Yokohama Building, 4-40 Kitanakadori, Naka-ku, Yokohama, Kanagawa Prefecture 231-0003
Reception Hours: 9:00 to 17:00 Japan Standard Time (Excluding Saturdays, Sundays, national holidays, and the New Year holiday period)

Personal Information Protection Manager
The Personal Information Protection Manager of our company is as follows.
Personal Information Protection Manager: Yuta Murakami
Contact: 5th Floor, Shoko Chukin Yokohama Building, 4-40 Kitanakadori, Naka-ku, Yokohama, Kanagawa Prefecture 231-0003